Business Overview: The Public Sector Lockbox business is a multi-shift, 363 days-per-year operational unit which provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. The core function of this business in Getzville is Data Entry. A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands. Responsibilities:
As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards.
Perform the following functions with strong proficiency:
client impacting quality control functions including exception handling and transaction verification
all data entry functions, including audit
specialty functions within the operations process
Perform as a subject matter expert for all data entry functions
Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
Readily adapts to changes in deadlines and changes in daily work assignments
Expected to escalate observed issues timely and appropriately
Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
Professionally interact and positively collaborate with team members, peers and managers across shifts and sites to ensure client timelines and quality requirements are met
Support higher level tasks as needed
Professionally provide feedback and guidance to other processors related to the quality/productivity output of their work
Assist in the monthly Management Control Assessment review process
Facilitate new hire and cross functional education as needed
Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
Accept feedback in a constructive manner
Actively engage in cross-site, cross-shift committees and initiatives
Actively contribute to a positive team environment and culture
Embrace change and support business directives
Treat everyone with dignity and respect
Adhere to Citi Values and Code of Conduct
Other duties to support the business as needed
Qualifications: Required
Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels
Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels
Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork
Excellent attention to detail, targeting straight-through-processing
Strong data entry skills
Intermediate PC Proficiency; including MS Office and Lockbox Applications
Professional written and verbal communication skills
Prior Lockbox, payment processing, banking experience or operations experience
Previous audit and quality control experience preferred
Self-motivated, goal oriented with strong time management skills
Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required
Manual dexterity required, all tasks are repetitive
U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
Must be able to speak/write/understand English
Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)
High School diploma or GED
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