Vacancy caducado!
DescriptionYou might be the Help Desk Analyst Robert Half Technology is looking for! If you have a can-do attitude and are looking to be part of a highly motivated team, you'd be great for this position! We're looking for a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. You should also know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. We also need the chosen candidate for this position to know how these processes work together to provide superior support and high availability of our business. You might find that you need to cover alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment, you might succeed at this position. Seeking a full-time role? This opportunity with a company in the Healthcare, Hospitals, Social Assistance field might be the next career move you've been searching for. Located in Garden City, New York, this Help Desk Analyst II role will be a full-time opening.What you get to do every single day
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Provide guidance to Tier 1 support and team members
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Requirements
Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Knowledge of Microsoft Office
Microsoft Windows 7 in an Active Directory environment experience
Proficiency in Microsoft Windows 10
Solid understanding of cabling
Applicants with a combination of superior customer service skills and technical aptitude will be preferred
3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Can work independently with minimal supervision
ITIL certification is a big plus for this job
Background in one or more programming or scripting language
Ability to multitask and meet deadlines
Excellent communication skills (written and verbal)
If you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you will be strongly preferred
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Technology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.Leader among IT staffing agenciesThe intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $50,000.00 - $55,000.00 / YearlyLocation: GARDEN CITY, NYDate Posted: October 4, 2019Employment Type: Full-timeJob Reference: 02990-0011198442Staffing Area: Technology
Vacancy caducado!