Vacancy caducado!
Job Description
OmniSeq is a rapidly growing and diverse CLIA certified NY State licensed precision medicine laboratory. Our company is currently seeking a part-time client and patient relations specialist to join our team focused on providing excellent customer service.
Order Entry
Transcribe paper or fax orders into OmniSeq’s electronic order portal
Review of each order to identify missing or conflicting information
Verify all required pieces are received for electronic orders placed by clients
Review pathology reports for clinical information
Identify different billing scenarios at time of order entry
Client and Patient Communication
Contact clients to clarify or obtain missing information
Follow-up on outstanding information requests
Send patient communication mailings
Assist in communications about clients with channel partner
Additional Responsibilities
Scan clinical information documents for electronic storage
Assist with generating metric files
Additional responsibilities may be assigned as required
Demonstrates the primary goal of customer satisfaction through positive and timely interaction with clients and patients in a respectful, courteous, confidential and caring manner.
All job duties must be performed in a manner that supports the Mission & Values of the company
Job Requirements
Ability to demonstrate organizational skills
Attention to detail and accuracy when multitasking
Strong computer skills, including proficiency in Microsoft Excel
Ability to enter data into a computer system quickly and accurately
Professional verbal and written communication skills
Knowledge of HIPAA privacy standards
Vacancy caducado!