Vacancy caducado!
Desktop Services Technician -EspanolaKEY OBJECTIVES
Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.
Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits.
responsibility to meet or exceed targeted performance metrics and objectives.Take pride and
Change is consistent in our environment and your adaptability to these changes is critical to our success.
Your ability to learn effectively and apply multiple types of training platforms including: classroom, on the job, web based and job shadowing is essential to perform as expected.
Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
Appropriately document all required information into the ticketing system. Proactively identify opportunities to improve the environment and culture.
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
Change is consistent in our environment and your adaptability to these changes is critical to our success.
Your ability to learn effectively and apply multiple types of training platforms including: classroom, on the job, web based and job shadowing is essential to perform as expected.
Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
Appropriately document all required information into the ticketing system.
Proactively identify opportunities to improve the environment and culture.
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
REQUIREMENTS
High School diploma or G.E.D equivalent/and at least one-year experience supporting, troubleshooting and repairing PCs.
Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required
CompTIA A+ certification preferred
Healthcare environment experience preferred
Knowledge of medical-based terms and phrases are a definite advantage.
Excellent verbal and written communication skills.
WORK CONDITIONS
Required to sit, walk, stand, bend over or stoop on a regular basis.
Travel may be required
Ability to operate a computer keyboard, mouse and to handle other computer components
Must be able to lift/transport moderately heavy objects, such as computers, devices and peripherals up to 50 lbs.
Flexibility to work off schedule when needed.
Must keep company, patient, and client information confidential.
Anticipated Rate:$18/hr
For complete job descriptions please visit our website at www.BEStstaffJobs.com/job-seekers and click on “Click Here to View Open Jobs and Apply”.
It is the policy of BEStstaff, Inc. not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, or national origin."Positively changing lives through Trust, Care and Commitment based staffing"
Vacancy caducado!