Vacancy caducado!
OUR MISSION: Our mission is to provide high quality health
services that improve the lives of all we serve.MAJOR FUNCTION: Assists with the complaint/grievance management
process.Refers complaint/grievance appropriately. Responsible for daily patient
rounding. Excellent verbal and written communication skills. Conflict
management skills; ability to handle potentially adversarial situations
with composure and diplomacy; good follow-through ability; analytical
skills; good listening skills; capable of managing, prioritizing and
overseeing multiple projects at once.QUALIFICATION:A. Education: LPN a plus, Associates Degree
preferred.B. Experience: Prior experience desired with two – four
years of patient advocacy / complaint management in inpatient
setting preferred. Must have exceptional interpersonaland problem solving skills.
Bilingual a plus. Ability to work within amultidisciplinary team and
multicultural environment. Ability to defuse stressfulsituations and resolve issues.
Excellent communication, writing and presentationskills. Proficiency in
Microsoft Office, including Excel, PowerPoint and MicrosoftWord. Ability to prioritize
assignments, work independently and demonstrateinitiative and flexibility.C. Certification/Licensure: LPN licensure a plus. CPI Training
within 6 months of hire.D. Physical Requirements: Must be able to sit and stand and walk
for long periods of time.
Vacancy caducado!