Lead Service Designer

DescriptionIf you're interested in this opportunity, please send your resume and portfolio to [email protected]'s client in Northern NJ is looking for a Lead Service Designer for a long-term, onsite opportunity!Main responsibilitiesAs Lead Service Designer you will:▪ Analyze failure within experiences and identify root causes for that failure▪ Identify opportunities for cost reduction and improvement within an existing service▪ Understand customer needs and identify where separate interactions should come together as one that meets that need▪ Arrange these separate interactions into rational customer journeys and experience maps within that service▪ Look for commonalities in activities across experiences where product opportunities could be realized▪ Understand the core Human Centered Design framework of an experience and recommend targeted improvements to that framework that accommodates new and improved process refinements▪ Ability to create and test interactive prototypes in accordance with task, scenario and journey▪ Identify and design new cross-functional design patterns and standards▪ Collaborating on designs with developers▪ Put forward new cases for designs improvements with product managers▪ Communicate with detailed research and industry backed decisions representing all experience touchpoints▪ Engage and align with all multidisciplinary teams across the customer office business▪ Run and lead design thinking, and business modeling workshops and activities to drive engagement andalignment▪ Represent and champion Human Centered Design at a senior leadership level▪ Play an active part in the design recruitment and selection processRequirementsIf you're interested in this opportunity, please send your resume and portfolio to [email protected]'s client in Northern NJ is looking for a Lead Service Designer for a long-term, onsite opportunity!Main responsibilitiesAs Lead Service Designer you will:▪ Analyze failure within experiences and identify root causes for that failure▪ Identify opportunities for cost reduction and improvement within an existing service▪ Understand customer needs and identify where separate interactions should come together as one that meets that need▪ Arrange these separate interactions into rational customer journeys and experience maps within that service▪ Look for commonalities in activities across experiences where product opportunities could be realized▪ Understand the core Human Centered Design framework of an experience and recommend targeted improvements to that framework that accommodates new and improved process refinements▪ Ability to create and test interactive prototypes in accordance with task, scenario and journey▪ Identify and design new cross-functional design patterns and standards▪ Collaborating on designs with developers▪ Put forward new cases for designs improvements with product managers▪ Communicate with detailed research and industry backed decisions representing all experience touchpoints▪ Engage and align with all multidisciplinary teams across the customer office business▪ Run and lead design thinking, and business modeling workshops and activities to drive engagement andalignment▪ Represent and champion Human Centered Design at a senior leadership level▪ Play an active part in the design recruitment and selection processAt TCG, we’re committed to you from the moment you sign up. We won’t make you work a certain number of hours or fill out piles of paperwork before we commit to you and your professional future. We believe it’s important to spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our trained staffing professionals understand that you have a real passion for your work and do their best to find opportunities that are the best fit for you. And we don’t stop there. We’re also available to help with your career questions, provide tips on improving your portfolio and acing interviews, and more. Plus, as one of our registered candidates, you’ll have access to thousands of online training courses and books – and of course, everything is free and available when you need it.Apply for this job now or contact our branch office at 888.490.5565 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 The Creative Group. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: DOELocation: Saddle Brook, NJDate Posted: November 4, 2019Employment Type: TemporaryJob Reference: 02710-9502282934Staffing Area: The Creative Group