Vacancy caducado!
Job Title: IMG ReceptionistDepartment: Immediate Supervisor Title: Office ManagerJob Supervisory Responsibilities: NoneGeneral Summary: A nonexempt, clerical position that supports the
daily activities of a medical offices including greeting patients in a
prompt, courteous, and professional manner, telephone coverage,
appointment scheduling, patient registration, and patient referrals.
This position answers the telephone calls in a prompt, courteous, and
professional manner, appropriately addresses the call by responding to
the inquiry or transferring the caller to the appropriate personnel, or
initiates a triage task for response by medical personnel. Coordinates
reminder calls to all patients scheduled the following business day.
Schedules patient studies recommended by provider(s). Greets and
directs patients and visitors. Coordinates referrals for patients
through insurance and physician offices. Collects payments from
patients and reconciles daily cash reports.Essential Job Responsibilities:
Promptly and professionally answers telephone calls. Routes calls
appropriately, offering voice mail, paging, or redirection of calls
as needed.
Greets visitors and assists them as appropriate. Phones or pages
employees to meet visitors, directs visitors to appropriate waiting
areas, and appropriately and courteously screen solicitors for
relevance to organization needs.
Explains financial requirements to the patients or responsible
parties and collects copays as required.
Other duties as assigned.
Education: High school diploma or equivalent.Experience: One year of experience in customer service or reception
preferred. Experience in a health care environment preferred.Other Requirements: Performance Requirements:Knowledge:
Knowledge of medical terminology and organization services.
Knowledge of individual responsibilities to accurately direct
callers.
Skills:
Ability to use multi-line phone system, including transferring calls
and paging.
Adequate hearing to answer phone and speak with patients.
Ability to speak clearly and loudly enough to be heard by callers
and patients.
Abilities:
Elicits appropriate information to route calls to the appropriate
person.
Prevents, calms, or defuses irate callers and patients by working
with them to identify concerns and properly directs calls.
Equipment Operated: Standard office equipment including computers,
fax machines, copiers, printers, telephones, etc.Work Environment: Position is in a well-lighted office environment.
Occasional evening and weekend work.Mental/Physical Requirements: Involves sitting approximately 90
percent of the day, walking or standing the remainder.
Vacancy caducado!