Job Details

ID #4727802
Estado New Jersey
Ciudad North jersey
Full-time
Salario USD TBD TBD
Fuente New Jersey
Showed 2020-09-05
Fecha 2020-09-04
Fecha tope 2020-11-03
Categoría Servicio al cliente
Crear un currículum vítae

Call Center Manager

New Jersey, North jersey 00000 North jersey USA

Vacancy caducado!

We are looking for an energetic individual to join our exterior home remodeling company as a Call Center Manager. This person will possess strong leadership abilities and must be willing to lead by example. You will be leading and managing a team of call center reps that set both inbound and outbound appointments.

Must have open availability Monday-Friday as well as availability Saturday. The ideal candidate will thrive working a 40-50 hour a week work schedule and will work well under pressure. This position is highly performance-based.

Duties included: confirming appointments, motivating call center reps, training new hires, holding employees accountable to standards and benchmarks, jumping in to get the required numbers satisfied, maintaining customer information in company’s CRM.

For serious consideration, applicants must have the following.

Excellent time management skills and ability to adhere to a schedule

Self-motivated and results driven

Proven track record managing a call/customer service center

1 year of call center or tele-sales experience highly preferred

Recruiting and Hiring Skills

Training Proficiency

Willingness to lead by example on the phones

Ability to work nights and Saturday mornings

High school diploma or equivalent required

For the right candidate, we are offering:

Salary 40 - 60K (base + bonuses). This position is highly performance-based.

Monthly Incentives

Efficiency Bonuses

Rapid Advancement Opportunity

Fun & Family Oriented Company Culture

About Us

We are an exterior home remodeling company specializing in roofing, siding and windows replacements. Since 1994 providing the best customer experience has been our top priority, but in order to ensure the high standards of our quality services we first have to build a team of reliable and dedicated professionals. We are looking for enthusiastic candidates to join our fun and encouraging team!

Job Type: Full-time

Vacancy caducado!

Suscribir Reportar trabajo

Puestos de trabajo relacionados

»call center agent
2020-09-04