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Store Associate Device Repair Technician
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Mt Laurel, NJ, USA
Salary
Full Time
Email Me Similar JobsEmail Me This JobGeneral FunctionProvide customers total solutions to their battery, bulb, and device repair problems while doing so in a courteous, professional and helpful manner.Essential Responsibilities (other duties as assigned)Customer Service / Sales
Greet customers, determine needs and answer questions
Suggest sell add-on items, participate in retail store and commercial sales activities in order to achieve sales and profit goals
Ask questions to identify potential commercial customers
Operate computer/cash register to complete sales transactions with accuracy
Answer phones, ensuring messages are relayed
Assist in achieving retail and commercial sales initiatives
Watch for loss prevention issues and advise management of any unusual activities
Function as a team player doing whatever is necessary to help attain company goals
Demonstrate a customer-first mentality
Provide store tours to introduce other products/services to customers
Must achieve selling expectations measured by lines per ticket and upselling metrics
Merchandising / Inventory
Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager
Rotate and stock inventory
Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies
Organize daily recovery of displays to achieve full store appearance
Maintain retail shelf label pricing
Build displays; setting up & taking down shelves and fixtures
Prepare store for daily opening and closing including counting and reconciling register drawers
Maintain physical facility safety and appearance including: removing snow, sweeping, mopping, and vacuuming floors. Maintain restroom cleanliness
Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
Technical
Install batteries, perform tests and tech work
Able to rebuild cordless drill batteries and other battery packs as needed
Repair cell phones, tablets, light fixtures and other devices as needed
Replace screens and other components on smart phones and tablets
Replace cords, sockets and other parts on lamps and light fixtures
Qualifications
H.S. diploma/equivalent and 6 months prior work experience preferred or equivalent combination of education and experience. Prior retail experience desired but not required
Ability to gain quick and solid understanding of company's electronic retail and cross reference system; capable of adapting learning to incorporate new technology
Ability to make minor decisions and use some judgment within standardized procedures
Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures
Must possess and use organizational and analytical problem solving skills
Ability to handle multiple projects/tasks to effectively prioritize, follow up, and meet deadlines with multiple tasks and projects
Ability to calculate simple math, percentages, ratios and algebraic expressions and read gauges
Demonstrated technical aptitude and or technical experience desired
Valid driver's license and clean driving record preferred. Required for driving positions
Working EnvironmentThe physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.
This position requires the employee to regularly stand, walk and use hands to handle or touch; frequently talk, hear and lift up to 50 pounds; and occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift more than 50 pounds.
The position also requires the employee to occasionally use electrical cables, simple hand tools, a magnifying glass, spot welders, automotive and electronic testing equipment, and a company automobile.
While performing the responsibilities of this position, the employee will occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions and the risk of electrical shock. The level of noise in the working environment is moderate.
Protective clothing and/or equipment used in this position includes safety glasses, goggles, gloves, and steel-toed shoes.
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