Vacancy caducado!
Our client provides innovative technology to clients across the United States. They are currently looking to hire a Customer Service Representative.
Position Overview: We are currently seeking a Customer Service Representative (CSR) with Salesforce experience to maintain relationships and expand the customer base.
Responsibilities of the Customer Service Representative:
Promote relationships and brand loyalty through communication with customers and sales representatives by handling incoming phone calls and e-mails
Accurately capture information and update systems appropriately
Receives, processes, and verifies accuracy of orders before entering orders
Strive to fulfill requests during initial contact with the customer
Resolve a variety of order-related issues about products and basic marketing issues
Handle potential negative situations with customers and sales representatives with tact and diplomacy
Foster communication and strong relationships with all members of the team
Investigate issues that require further research
Assist the department with additional duties as directed by the Manager and provide timely completion of special tasks when requested
Ensure proper execution of any other projects or tasks as assigned by management
Help provide backup support to other team members as necessary
Maintain accurate customer records
Qualifications for the Customer Service Representative:
2 years of previous customer service experience
Working knowledge of SAP and/or Salesforce is a MUST
Ability to work independently with minimal supervision
Ability to quickly establish rapport/relationships via telephone conversation
Ability to present a positive spin on disappointing news
Computer literate with Microsoft Office, specifically Excel
Ability to deal with frustrated and angry customers
Able to prioritize own work depending on call and email volume
Excellent written and oral communication skills
Education Requirements:
College degree in Business Administration or related field
Benefits: Eligible for Atrium Care Package
Vacancy caducado!