Vacancy caducado!
Technical Support roll out. This is a 4 plus month roll out opportunity. Please not the requirements below.
Consultants must be available for the entire summer with no room for vacation and days out of the office for scheduled events, appointments, etc. Must be looking for temp work only and cannot accept a full time offer until, earliest, end of Nov.
Before we begin rollout, on or around Aug 6, consultants will work Mon Fri for NO MORE than 40 hours per week.
Will be trained on existing Meraki infrastructure.
Will be trained on store hardware
Will be trained on supporting mobile related issues in current environment.
Consultants will work 3 business days once rollout starts
They will need to be available to work flexible shifts:7 am 4 pm and 1 pm 11 pm.
Schedule will alternate hours, by week.
All consultants will be required to work Saturday and Sunday to support during rollout and support. Weekend work will be to support all calls coming in from stores that have converted to the new software.
Must be available to work an hours needed from 8 am 10 pm on the weekends, no exceptions.
Skillset needed
Retail store experience preferred, POS background would be great.
Mobile device exposure, understanding, and experience.
Tech background, certificates not mandatory.
Network experience or understanding. Meraki preferred.
Rollout of software experience needed.
Able to work at a VERY fast pace as we expect to cutover 50 stores a day. Must be able to multi-task as he will be cutting over and supporting up to 10 stores simultaneously.
It is mandatory that all consultants are able to write clear and concise records. The expectation is he will log issues from either cutover of from support at night/weekends and provide clear documentation on what was done to resolve the issue.
All documentation will belong to and can/will be requested at any time.
The right persons(s) will be able to follow documentation provided, ask questions when and where appropriated, do not go off the script provided and not do any out of the box thinking. This is a critical rollout and cannot have any person flying solo on fixes
He must call out issues without fear or concern of being reprimanded. This is a learning experience for everyone.
Vacancy caducado!