ServiceMax Consultant

Job Description

Location : RemoteType of role : Contract

Job Responsibilities:Deliver full lifecycle ServiceMax implementations from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients)Develop documentation (Business Requirements & Solution Design Documentation) and obtaining customer signatures, as appropriateBalance and prioritize multiple concurrent projects with minimal input from managementManaging or maintaining the project schedule and coordinating meetings with customer representativeInitiating internal escalation requests through the Practice or Project Manager immediately upon determining that project completion or customer satisfaction is at riskProvide application and business process consulting for implementation of ServiceMax application software (including configuration & or customization)Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client’s business needsUse structured quality methodologies, manage project risks and lead training activities.Assist with projects that include strategy development, requirements definition, business process improvement, stakeholder involvement, change management, quality assurance, risk management, user training, application configuration, system installation, and testing.Qualifications

Skills and Experience:Relevant consulting or industry experienceTechnical experience with Salesforce.comSoftware implementations with one or more Customer Relationship Management Solution (such as Oracle, SalesForce.com, SAP, Siebel or other CRM software). Configuration experience is a mustAbility to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirementsProven experience in overseeing the direction, development, and implementation of SFDC CRM software solutionsConfigure SFDC and portals including but not limited to developing custom objects, work-flow business rules, and validation rulesDeveloping triggers, customization, data migration, and integration preferredExperience with the SFDC toolkit (e.g. Visual force, Apex, S-controls, Triggers, Chatter, Apex Data Loader, Apex Explorer, etc.) preferredAbility to work in a globally distributed team environment, liaising with on-site teams and customersCreate and perform test campaign whenever it is necessary to fit in the overall planningDemonstrated ability to learn quickly in a fast-paced, multi-tasking development environmentStrong communication skills, both written and verbal.Strong presentation skills. Able to effectively present and defend point of view to a variety of audiencesBachelor’s Degree

Additional Information

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