Vacancy caducado!
Purpose: Responsible for timely processing and the analysis of various types of Fleet leasing transactions that can include but not limited to: inventory sales, payoffs and disposition. Validate all required documents, dates and information have been provided and is accurate. Through a proactive process resolve, escalate and partner with Merchant associates to process off lease vehicles within Service Level Standards. Develop relationships with third party providers for required and/or missing documentation.
Key Responsibilities:
(80%) Process transactions
Process various off lease transaction types.
o Validate required documents, dates and information have been provided and is accurate.
o Research processing questions or topics and communicate findings to the appropriate parties.
Monitor exceptions and ensure timely response from business partners and third-party vendors.
o Escalate aged items and drive resolution.
Suggest process improvements to enhance quality, improve productivity and minimize risk.
(10%) Daily Workflow Reporting
Run daily workflow reports.
Engage management when processing days are at risk.
Provide volumes and aging status to management during weekly meetings.
(5%) Business Relationships
Work closely with the Operations, Purchasing, Customer Service and Transportation team members and management.
Contact third party vendors and develop contact list for future requests.
(5%) Additional projects as assigned.
Experience:
Experience in customer service and outbound calling.
Skills:
Strong time management, effective planning and organizational skills.
Excellent written and oral communication skills.
Ability to interpret and analyze data.
Strong processing skills in a fast-paced environment.
Ability to successfully interface with peers, management and business partners.
Strong computer skills with experience in Microsoft Word, Excel, and Outlook.
Education:
Bachelors Degree in Accounting/Finance preferred.
Minimum two to three years of customer service and/or business processing experience.
APPLY TODAY: https://recruiting.ultipro.com/MER1017/JobBoard/9ab27dae-bdc8-83d4-8f36-3f703db8caf2/OpportunityDetail?opportunityId=9f4d9c24-3245-41d1-bbb9-864ed1814ca3
Merchants Fleet is the 8th largest fleet management company nationally. Merchants provides clients with the most high-touch service and innovative experience across the industry, for fleets from one vehicle to over 5,000 with flexible terms from three months to seven years. Our unique technology platforms coupled with specialized fleet teams provide the most comprehensive FleetTech solutions to drive proven results. Find out more at merchantsfleet.com
Vacancy caducado!