Job Details

ID #2634992
Estado New Hampshire
Ciudad Conway
Full-time
Salario USD TBD TBD
Fuente MB TRACTOR .and. EQUIPMENT
Showed 2019-08-19
Fecha 2019-08-19
Fecha tope 2019-10-18
Categoría Etcétera
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Service Writer

New Hampshire, Conway 00000 Conway USA

Vacancy caducado!

Position Summary: Responsible for determining the service needs of customers calling or coming into the store. Schedules work to be performed. Communicates status to customers and manager.Essential Functions: Communicates with customers by phone and in person regarding cost and delivery as well as the status of service work orders. Explains any need for additional work and obtains permission.Opens and closes work orders for service based on customer needs using the prescribed software and hardware following established procedures.Schedules and coordinates the activities of service mechanic(s) assigned to the store. Generates internal work orders for iBuild to Stocki.Exercises judgment in Customer Satisfaction issues. Seeks approval from supervisor when required.Other Functions: May assist in other areas (parts or rentals) as required.Coordinates and communicates with other store personnel as needed.Insures safe operating conditions and practices at the store.Other duties as assigned.Minimum Job Requirements: Education: HS or equivalent. Tech preferred.Experience: 3-5 years Customer service, service advisor and or parts distribution experience.Specific Skills: Computer software skills, Telephone skills, Interpersonal skills.Specialized Knowledge, Licenses, etc.: Mechanical knowledge, service tracking software.Working Conditions: Normal store conditions including occasional service bay and external activities, computer and telephone operations, counter work.This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is iat willi at outlined in the Employee Handbook.Job Type: Full-timeSalary: $35,000.00 to $45,000.00 /yearExperience:Mechanical Knowledge: 1 year (Preferred)Customer Service: 1 year (Preferred)Education:High school or equivalent (Preferred)Work Location:One locationThis Job Is:A job for which military experienced candidates are encouraged to apply

Vacancy caducado!

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