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Quality Assurance AnalystDescriptionAt Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.Job Description SummaryResponsible for performing and documenting all applicable testing processes related to the assigned business function and the communication and resolution of findings and other issues. Anticipates and implements changes to the testing plans as a result of changes in the Bank's business environment including regulatory changes. Partners with internal and external auditors and regulators as necessary. Analyzes the testing methodology to identify patterns and trends, and communicates with management to ensure that risks are adequately identified and addressed.Essential Job FunctionsImplements, performs and documents assigned control reviews; performs and conducts testing based on detailed procedures and processes. Identifies issues, exceptions and patterns, escalates to management for resolution and formally documents findings.
Communicates test results to management and business partners. Prepares and presents written testing report of testing results and recommendations.
Identifes areas of risk and make recommendations on operational improvements, processes for compliance, quality assurance and any additional training essential to mitigate risk. Seeks ways to assist the Bank in strengthening controls, remain compliant and improve efficiency.
Researches and analyzes testing results or issues, training, reads literature in order to become more knowledgeable about current banking, regulatory and audit issues, and performs other tasks as necessary to carry out daily responsibilities; maintains expertise in areas of testing.
Performs research, participates in training, and reads literature in order to become more knowledgeable about current business and issues related to assigned area(s).
Receives and analyzes monitoring and testing results from testing performed on related controls from business unit compliance officers.
QualificationsEducationHigh School Diploma or GED Required
Bachelor's Degree
Work Experience3 - 5 years of experience
SkillsContactCenter Leadership Experience :Experience with conducting call audits, evaluating work-force data, andwith managing call queues/personnel to maintain a service level
CustomerService Skills : Havestrong communication, professionalism and customer service skills, workingwith all levels of management, including C-level executives
ITFamiliarity : Hassolid understanding of IT knowledge, being tech savvy (solid understanding of smartphones, know what a server is, be able to type, etc.).
Thorough knowledge of industry relevant software used for analysis
Analytical and research skills
Excellent written and verbal communication
Ability to perform independently with a minimum of supervision
Good organizational skills
Good to presentation skills
Excellent PC skills, including knowledge of MS Word, Excel, Access, and related software
Nice to Have Skills:ProjectExperience : Improvingthe work flows of tickets and calls in to the IT department.
TicketQueue Work : Thisrole may be called on to work IT Help Desk tickets or to help ourescalations team prioritize their tickets
VendorRelationship Management : Experienceworking with a 3 rd party or working through a managed contractis a bonus for the role
# LI-HN1#DICEEqual Employment Opportunity PolicyBank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.Job: OperationsLocation: United States-Nebraska-OmahaRequisition ID: 052418
Vacancy caducado!