Vacancy caducado!
Description: This position is aligned with the Prestige Service Community and can be worked in the office at the Omaha GCC or Marion GCC.Directly responsible for the management and oversight of a Service Community consisting of 180-250 Guest Services professionals. Provide guidance and motivational leadership that fosters an atmosphere of community while driving superior performance, retention, and engagement for colleagues in various levels of responsibility and focus. Oversee the day to day management of the operation as well as the individual performance of their team members to provide world class service to all Hyatt guests. Part of a peer managed leadership team of managers who must regularly work together to hire, train, evaluate, coach, counsel, drive business outcomes, and manage to set key performance indicators. Demonstrates vested ownership in covering all hours of the operation (20 x 7) through partnership with other leaders in order to support our colleagues.Qualifications: Experience:· 2 years of prior leadership experience is required· 2 years of prior experience in a position responsible for achieving specific metric goals preferredComputer Skills Needed:· 6 months experience with Hyatt systems (Reserve, Tally, Service Now, Star) preferred· 2 years experience working with Microsoft applications including word, Excel, Access, and PowerPoint preferredAdditional Comments and Requirements:· Must be highly motivated and organized with the ability to work on multiple tasks simultaneously under time constraints· Must be open minded and able to adapt to a fast paced, changing environment, and champion change· Must be a solution oriented individual with proven ability to creatively problem solve in a dynamic, high pressured atmosphere· Must be able to drive action through thoughtful consideration while removing barriers and obstacles· Strong verbal and written communication skills required· Proven ability to collaborate and iterate with multiple levels of the organization· Ability to manager time effectively, take initiative, and be self-sufficient in the handling of responsibilities· Ability to use independent judgement and, when necessary, act as sole decision maker in critical situations· Must be able to see the big picture and use critical thinking skills to assess situations, ask the correct questions, and take appropriate action· Schedule flexibility is required up to and including nights, weekends, and holidaysHyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender,gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status,genetic information, citizenship status or any other group protected by law.Primary Location: US-NE-Omaha Organization: Worldwide Reservation Centers Pay Basis: Yearly Job Level: Full-time Job: Reservations Req ID: OMA000818 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Vacancy caducado!