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Application Processor / Leasing Assistant (Missoula)
Compensation: $13.00 per hour
Employment type: Full-Time
Work Hours: Monday through Friday from 9:00 a.m. to 5:00 p.m.
DESCRIPTION OF COMPANY:
Plum Property Management was established in April of 2009 to provide real estate management to property owners and investors. Plum manages properties throughout Missoula and the close surrounding areas. Our properties include apartments, single family homes, mobile home parks, storage facilities, homeowner and condo owner associations, and commercial properties.
Plums services consist of establishing rental rates, advertising, showing properties, negotiating leases, collecting payments, payables, forecasting requirements, preparing annual budgets, scheduling expenditures, tax preparation, initiating corrective action, resolving complaints, enforcing rules/laws, property inspections, maintenance coordination, cleaning coordination, planning renovations, establishing and enforcing precautionary polices, laws, and regulations, response to emergencies, and eviction preparation. Additionally, Plum prepares reports by collecting, analyzing, and summarizing data and trends within our industry. We accomplish knowledge by participating in educational opportunities, maintaining personal and professional networks, and participate in professional organizations.
SUMMARY OF THE POSITION:
Plum is seeking a full-time Application Processor. This position requires the employee to be familiar with the properties Plum manages and are currently advertising in order to assist prospective renters in finding a rental property that suits their needs. The employee would be required to process rental applications for prospective renters. On an average, Plum can receive up to 70 applications per month, during peak seasons. Applications are required to be processed in order of submission and to be completely processed within one business day. Processing applications includes the receipt of the application, obtaining a past and/or current landlord reference, verifying income, and reviewing the applicants criminal background and credit history. The employee will be required to notify the prospective renter of approval or denial.
Upon completion of applications or when application submissions are low traffic, the employee will assist Licensed Property Managers with general tasks. General tasks include, but are not limited to, scanning, filing, collecting keys, updating data within Plums software system, payment collection, email and telephone communication with residents, property owners, and vendors, etc.
REQUIREMENTS & EXPECTATIONS OF RESUME:
We are seeking a person who can fulfill the following requirements:
- Ability to read, write, understand, and communicate in English.
- High School Diploma or General Education Diploma. Proof upon interview required.
- Type a minimum of 40 words per minute. Proof upon submission of resume required.
- Experience in customer service.
- Prefer experience in the property management or real estate industry, but not required.
- Lift and/or move up to 35 pounds, when needed.
- Sit and maintain computer screen time for long periods of time.
- Efficient and skillful in computer skills including operating a Google email account, Microsoft® Office (Word and Excel). Ability to quickly learn Plums property management-based software program and interoffice communication app.
- Proficient in communicating via Facebook and Instagram.
- Clear understanding and application of basic office equipment. i.e. computer, printer, copier, scanner, lamination machine, binding machine, multi-line telephone system, texting/messaging, calculator (10-key), tablet, television, alarm system, door code entry system, and voicemail.
REQUIREMENTS & EXPECTATIONS OF SKILL SET AND DUTIES:
We are seeking a person who can fulfill the following requirements:
- Protect confidentiality as outlined within employee handbook and non-disclosure agreement.
- Pleasant and polite personality.
- Possess a positive and helpful demeanor when communicating with property owners, renters, prospective renters, vendors, and all employees.
- Present a good representation of the company. Having face to face communication with applicants and renters requires your appearance, clothing, and personal hygiene to reflect the high-quality work being performed.
- Reliable automobile, proof of automobile insurance, and valid Montana state driver's license. Proof upon employment required.
- Problem solver / Pro active in seeking areas of problems and rectifying those issues.
- Professional in-person, email and telephone etiquette.
- Perform constant follow up with prospective renters, their landlord references, their employers, and their co-signers.
- Perform constant data entry and history/notes within Plums software system.
- Follow all policies and procedures outlined in job description, provided check lists, and employee handbook.
- The multi-tasking skill set is helpful but not as important as being able to prioritize tasks and projects.
- Delegation of tasks and projects within your department or to other team members when work is unable to be completed.
- Ability to work well with different personality types including emotional, rude, or stern renters and applicants.
- Complete essential tasks such as filing, mailings, emailing, taking notes/messages, etc.
- Discuss accounts accurately with specific clients, tenants, homeowners, etc.
- Comply with local, state, federal, and company policies, procedures, and regulations.
If you are interested in this position and feel that you would be a good candidate, please submit your resume and supporting documents as noted in the requirements and expectations by email through the Craig's List link. No phone calls or walk ins please.
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