Vacancy caducado!
We are excited to announce that the new My Place Suites will be opening on April 30th, 2019 here in Kalispell, MT. We have several Front Desk positions open for all shifts at this hotel. This includes AM, PM and Night Audit shifts. Candidates should send a resume and or generic application for employment to Lucy Weeder at Lweeder@ bresnan.net for consideration. In the body of the email, please specify the position you are interested in as we have several job postings listed for this exciting new hotel!
Job Title: Front Desk Agent
Job Summary: Represents the hotel to the guest throughout all stages of the guests stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Job Duties:
Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Will participate in Laundry washing, drying and folding linen for next day usage
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.
Qualifications:
High school diploma or equivalent preferred.
Previous hotel-related experience preferred.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Ability to work a flexible schedule, including weekends and holidays.
Vacancy caducado!