Vacancy caducado!
Our high volume dealership is searching for an experienced Customer Service Center Manager. We have the best franchise in the business which generates a high volume of sales and we need the right person in place to take us to the next level. If you are high energy, have great customer service skills, and thrive in a fast paced environment, wed love to speak with you.
We offer a $2500 monthly salary + a bonus plan
Job Responsibilities:
Handles incoming phone calls
Responsible for upcoming Events
Administer target emails, campaigns, and newsletters
Handle lease returns and renewals
Handle leads and appointment setting
Conduct parts and service retention marketing
Conduct internal CSI calls and emails
Resolve and manage dealer's reputation issues
Turnover deals that involve internet customers
Provide updated marketing pricing data to management and other staff members
Set appointments for prospective and current customers to meet with a member of the sales or service team
Manage high volume of customer inquiries through phone, email, text/chat per sales and service
Update client information in our CRM Report daily
Follow-up with existing customers
Follow-up with prospective customers
Follow-up with missed/cancelled customers
Ensure Customer Satisfaction
Product knowledge/function is key with all the different vehicles on a daily basis
Maintaining daily contact target/appointment target
Must be able to contribute to positive team environment
Job Requirements
Successful Customer Care Representatives MUST have excellent telephone skills
Self- Motivated and Energetic
You as the Representative must have the ability to instantly build rapport with the customer
A friendly/professional demeanor with excellent written and oral communication skills
You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
Strong organizational skills with the ability to multi-task and meet daily goals
Follow up with customers effectively
Cold calling/Call center skills
Benefits:
Medical
Paid time off
Holidays
Vacancy caducado!