The Strategic Customer Success position supporting the Midwest Region provides extensive post-land support for Strategic accounts across both AG (glass) and AGS (architectural aluminum) business units. This position will engage with the customers actively and consistently throughout the order processing and delivery to drive customer satisfaction. This position will provide basic technical support to ensure customer satisfaction and resolves customer issues and escalates issues when other internal stakeholders are needed. In the Strategic Customer Success position, you will partner with the Strategic Sales representatives to escalate potential up-sell/cross-sell opportunities and facilitate a seamless hand-off to during the expand and renewal process.
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