Vacancy caducado!
Job Title:Â Correspondence and Mailroom Supervisor
Reporting Relationship: Operations Manager
Scope of Supervision: CORE Representatives, Receptionist, Chat, Ecommerce, Mail Management and Customer Care Calls
Work Schedule:
ÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂ Mon-FriÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂ 7:30 4:00
ÂÂÂÂÂÂÂÂÂÂÂÂÂÂÂ SaturdayÂÂÂÂÂÂÂÂÂÂÂÂÂ Rotation required
Flexibility of schedule is required in this position based on business needs.
Summary of duties and responsibilities:
Supervise a team of CORE, CORE Hybrid Representatives in the daily activities associated with but not limited to processing mail, surveys, letters, ecommerce and customer service calls.ÂÂÂÂÂ
Accountable for achieving established goals and objectives for the team
Work Force management and rep daily assignments based of work volumes
Lead and develop the employees in CORE, CORE Hybrid roles
Provide performance feedback routinely and complete or provide input into performance evaluations in a timely manner
Analyze reports and improve procedures and drive performance within the department as needed
Responsible for the successful execution of daily CORE operations to ensure key department metrics are met
Monitor performance and provide timely feedback and coaching as required
Be timely, clear and concise with communications on both good and bad performance or behavior
Conduct mini-team meetings and training sessions on a regular, on-going basis
Develop and communicate motivational and team building activities to maintain moraleÂÂ
Own all aspects of employee scheduling and payroll including various employee schedules and calendars
Research information beyond existing procedures to meet customer needs
Identify areas to improve (service, efficiency, productivity and quality), develop plans and implement. Measure progress and performance of changes, and adjust for future success
Point of contact for staff needing assistance with customer issues, product questions or other related concerns
Be highly visible and available to help when needed
Maintain a high degree of confidentiality pertaining to team member and customer situations
Work with Operations Manager on yearly performance reviews timely
Collaborate with Operations Manager and as needed, participate in disciplinary conversations with employees
Communicate with USPS and certain outside vendors on regular basis
Responsible for the creation and management of specific department contests and incentives following the S.M.A.R.T. philosophy: Specific, Measurable, Achievable, Results-Focused, Time-bound
Complete special projects and miscellaneous assignments as required
Supervisors serve as an example for others and will uphold the culture of HDIS including relationship building with customers as well as general behavior on HDIS premises or at other HDIS sponsored events.
Required Education, Experience or BackgroundÂ
1+ years' experience leading teams, supervising staff
Proficient with MS Office
Outstanding attendance is a must in this position
Prior Supervisory experience in a mail management role, a definite plus
Excellent interpersonal and group communication skills
Basic file management and import/export skills
Able to independently handle complaints in a business setting
Self-Starter that has ability to work well with ever changing priorities or situations
Cooperative and willing to assist others
Able to use printers, a variety of applications, and business machines
Able to apply critical thinking skills
Attention to details and accuracy along with strong organization skills
Good trouble shooting and diagnostic skills
Ability to multitask to manage multiple daily tasks, helpdesk, team communication, projects, etc.
Ability to mediate, resolve conflict and maintain the dignity and respect of the team
Ability to disseminate information in the appropriate manner to different levels of the organization
Ability to work independently and within a team with little supervision
Cooperative and willing to assist others
Physical RequirementsÂ
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description:
The employee is regularly required to remain in a stationary position for extensive periods of time, as well as speak and hear
The employee is required to operate office equipment
Specific vision abilities required by this job include close vision and the ability to adjust focus to operate and read a computer screen
If you're interested in a challenging role and rewarding opportunity to be apart of a growing organization, please apply using the link below!
https://hdis.aaimtrack.com/jobs/293600.html
Vacancy caducado!