Vacancy caducado!
Job Description
Summary:- Leads and directs tasks, resources, and overall project plans for enterprise software implementations with large vertical clients.
- Responsible for leading the planning, design, development, quality assurance, configuration assistance, application training, problem resolution and second level support to new and existing external clients.
- Leads delivery aspects of external client management, in conjunction with the sales team and internal management – conducts regular communications and maintains individual working relationships with customer personnel at both the leadership and working levels.
- Serves as the primary driver of the client relationship and project implementation communications.
- Identify, recruit, develop and manage professional level resources focused on IT solutions delivery.
- Strong focus on applying Agile methodologies to improve the SDLC Organizational skills to manage competing demands and ensure timely implementation.
- Written and verbal communication presentation skills.
- Ability to collaborate effectively with a cross functional team including product managers and business stakeholders to deliver value.
- Ensure that team maintains high level of competence and operational excellence
- Evaluate the performance of team members and determine training needs.
- Juggling multiple projects at once and the ability to quickly pivot to different tasks as needed by the business or leadership;
- Working with multiple stakeholders across functional and technical skill sets;
- Building and maintaining relationships across the network of firms to effectively deliver Technology Transformation activities on behalf of the team;
- Encouraging improvement and innovation;
- Nurturing and developing less-experienced staff through coaching and written and/or verbal feedback.
- Demonstrates proven record of success in the following areas:
- Driving and executing the delivery of global technology solutions for member firm adoption;
- Contributing to the development of new subject matter/technical domain specialization;
- Resolving complex problems by continuously applying significant independent judgment and by collaborating with others;
- Influencing others through a small team of direct reports, through work on projects and in teams, and/or through leading portions of larger projects;
- Engaging with teams from project inception to understand goals and create project plans;
- Reporting at team and leadership levels on project status, execution of project based on cost, service level, and performance;
- Identifying areas of change management and suggesting innovative ways to address it;
- Preparing reports and presentations at the project and executive levels;
- Working with leaders/owners of the process or service to be knowledgeable of current practices and identifying areas for improvement; and,
- Facilitating collaboration among team leads on a project to address project issues and execution.
Qualifications
- Have 10+ years of IT development/management experience.
- Minimal of 6 years managing specifically enterprise wide technology transformation and innovation
- Managed development projects on various web and Contact Center Technologies
- 5 years of delivery program management, project management or equivalent experience.
- 5 years’ experience in working with technology teams and their delivery excellence.
- Strong solid technical background that you proactively keep current
- 3 years’ experience with Scrum delivery process Kanban experience is a plus.
- Bachelor Degree strongly preferred: Management Information Systems, Information Technology
- Success Attributes of the Technology organization.
Additional Information
We offer- Management of Enterprise level;
- Strong opportunities for professional and career growth at a rapidly growing international professional services organization;
- Competitive compensation, variable and flexible bonus systems;
- Professional development support and professional certification opportunities;
- Flexible work schedule with a possibility for teleworking.
Vacancy caducado!