Vacancy caducado!
Position SummaryThe Lounge FOH Team Member is responsible for the service of Lounge food and beverage items (including alcohol), as well as for the cleanliness of the Lounge, according to local health department, Suburban Inns?, and CityFlatsHotel standards, as well as going above and beyond to ensure that guests are 100% satisfied.Essential Functions:Report to work in uniform, presented neat and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
Roll Silverware
Take room service orders and deliver them to guests
Obtain orders from guests ensuring accuracy
Ensure all guests ordering alcoholic beverage have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons
Verify accuracy of the bill, and present to the guest
Handle all cash and credit card charges as prescribed by standard operating procedures
Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
Complete assigned shift duties
Pre-bus tables/ Dishwashing
Run food and help others when able
Complete closing shift work/ Opening shift work
Bartend when necessary
Prepare all required items according to make sheets/recipes
Set up service units with needed items
Service items in accordance with established portions and presentation standards
Notify the CitySen FOH Supervisor of expected shortages
Ensure that assigned work areas and equipment are clean and sanitary
Service Loungers as required by demand
Requisition items needed to produce menu items
Adhere to local health and safety regulations
Maintain any logs required by the health department
Cover, date, and neatly store all leftover products that are reusable
Maintain the highest sanitary standards
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skillsFormal Education and Job-Related Experience: License, Training, and/or Certification Required: TIPS and ServSafe Certification (may be completed upon hire)External and Internal Personal Contact:Communications: Daily-Verbal & WrittenParticipation in meetings as requiredTeamwork and Collaboration: This job is part of a formal work team within the department Working Conditions and Physical Effort:Stress Load: Regular exposure to stressesWorkload Fluctuation: The workload required to perform this job requires ability to adapt to changeManual Skills: Some portions (10-50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operationsPhysical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the dayPhysical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstableWork Schedule: Work regularly requires or varies between, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needsOccupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materialsErgonomics Risks: Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward posturesSafety: Responsible for adhering to all safety policies and procedures of Suburban InnsRequired Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the propertyUniform and Appearance Guidelines:Uniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks or Dockers (no yoga-style) and black, close-toed, non-slip shoes are the responsibility of the Team Member. Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who?s primary job function is interacting with guests. Hair must be of a natural color, and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position?s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position?s supervisor We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.
Vacancy caducado!