Vacancy caducado!
Green Light Business Technology is a provider of managed services to small and medium businesses. We have an opening for a Managed Services Technician / Network Administrator to work in the managed services division of our business. We are looking for a qualified candidate with commercial IT experience that can hit the ground running.
Responsibilities Include:
Provide day to day technical support for customer hardware and software.
Monitor and manage alerts that come through from managed services customers.
Effectively manage tickets to comply with service level agreements.
Assist in the sales process for managed services.
Perform technical assessments for customers.
Design and implementation of technology infrastructures including networking equipment, servers, workstations, and software at customer sites.
Technical Skills Required:
3-5 years of commercial IT experience.
Very strong workstation and server support including Windows Server OS.
Strong working knowledge of Internet communications and protocols (TCP/IP, DNS, DHCP, SNMP).
Experience working with routers, firewalls, and switches.
Strong understanding of security practices.
Certifications from Microsoft or CompTia desirable.
Knowledge of RMM and PSA tools a plus.
Batch scripting competency desirable.
General Skills Required:
Strong problem solving skills.
Excellent oral and written communication skills.
Ability to work independently with minimal supervision.
Ability to learn & support new technologies quickly.
Must be logical and organized in approaching problems and ways to solve them.
Be able to track multiple issues and prioritize work quickly in order to deal with the highest priorities.
Excellent customer skills and customer relationship management skills, with proven ability to build relationships with key decision makers.
Ability to work in a team environment.
Strong project management skills.
Flexible to handle after-hours support when required.
Ability to work with customers in troubleshooting issues and fulfilling requests.
Ability to clearly document procedures.
Green Light Business Technology offers a competitive salary, medical and dental insurance, vacation time, and a retirement fund program with company matching.
PLEASE PROVIDE DESIRED SALARY RANGE WHEN SUBMITTING RESUME.
Vacancy caducado!