Vacancy caducado!
Barracuda Networks is currently looking for a highly motivated and excited Technical Support Representative. This role is a front line facing position requiring the ideal technical skills necessary to understand, document, and troubleshoot the customers' product support issues in an efficient manner that is beneficial to the customer and the company in a high demand environment.ÂYou will be responsible for advanced problem solving and troubleshooting in our 7x24x365 award winning call center.
Must Haves to be successful:
Associates degree in IT, relevant training or equivalent experience
0-2 years basic knowledge of Linux/Unix OS experience
Customer Service experience, either in person or via phone
Troubleshooting/problem resolution
Technical understanding of Servers and Networking technologies such as TCP/IP, Routing, DHCP
Basic Networking or Server experience
Ability to learn and adapt to quickly changing circumstances, direction and strategy
Nice to Haves:
Call Center or Help Desk experience
Ticketing system/documenting experience
Windows knowledge and support, including Active Directory, LDAP and RADIUS
Technical Certification, such as CompTIA/Cisco/SANS, a plus
Routing and switching technologies
Experience with databases such as MySql, Postgres, and NoSQL
Experience in any of the Scripting languages such as Bash, Shell, Perl, Python
Experience in Fault isolation and root cause analysis to diagnose and solve complex technical issues
Bachelor's degree in IT
Our work place includes:
Great downtown location with tons of restaurants within walking distance
Open floor concept
Table tennis and arcade machines
Subsidized parking
Bagel Wednesdays
Great Benefits, including HSA, and 401K available!
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To apply click here: https://app.jobvite.com/j?cj=opES4fwJ&s=Craigslist
Vacancy caducado!