Vacancy caducado!
Additional Job Details
Everyone needs a good support system, and we’re no different. What makes up a good support system? Great folks like you who strive to make good of any situation they’re faced with.
You’ll be the front line of the Domino’s brand and learn everything there is to know about the company and we mean everything.
As the Customer Support Representative, you’ll handle customer concerns (phone, email, USPS mail) in a speedy and accurate way.
We’ll need you to be creative, flexible and of course, passionate about the Domino’s brand. We have full-time openings available.
Job Responsibilities :
Respond to customers over the phone, via e-mail or USPS mail in a professional manner
Process customer cases using customer relationship management system
Perform data input in an accurate manner and within service levels
Execute outbound calls to stores / customers for resolution of issue
Show empathy for customer concerns
Make customer appropriate decisions on reimbursement when necessary
Keep abreast of all policy, procedure and product changes
Provide feedback for system enhancements, letters, processes, etc.
Participate in team meetings / refresher training
Qualifications
To be successful in the Customer Service role here at Domino's, candidates will meet the following qualifications :
Must be able to work 3 : 00 pm 12 : 00 am as a starting shift
Bachelor’s degree preferred or equivalent work experience
Customer service experience a plus (interpersonal / caring / listening / sincere concern for customer)
Proficient with computers and standard software packages (Word, Excel)
Excellent oral and written communication skills
Ability to effectively deal with difficult and high stress situations
Creative problem-solving skills / quick thinking / practicality / decision making skills
Flexibility / adaptability / patience / high tolerance
Time management / multi-tasking / organization
Attention to detail
Ability to handle high volume calls / emails
Ability to talk while typing (talk-type documentation)
Vacancy caducado!