Vacancy caducado!
City: CantonState: MassachusettsCountry: United StatesCategory: Aftermarket & ServiceJob Type: Full TimeDescription:Date Posted:2019-10-18-07:00Country:United States of AmericaLocation:CAM04: CSS-Canton,MA 95 Shawmut Rd, Canton, MA, 02021 USAGENERAL RESPONSIBILITIES:This position is for an individual with experience in customer care for Strategic Accounts. This position is specific to key programs for Carrier Commercial HVAC Strategic Accounts. Key job responsibilities include:
Interact directly with key Carrier accounts and partners, as well as Carrier factories, logistics and product teams to continually improve upon the customer experience specific to key programs for Carrier Commercial HVAC Strategic Accounts.
Conduct day-to-day operations in HVAC order quoting, order placement, order management along with post sale order support to include warranty management and invoicing. Track these operations, set targets and improve upon response times and response quality.
Be the main point of contact for all order inquiries for key projects for Carrier Commercial HVAC Strategic Accounts.
Pro-actively collaborate and work with both internal and external Carrier teams in both short and long term growth strategies, fixing day-to-day issues while focusing on short and long term improvements.
QUALIFICATIONS:
Strong customer care experience
Sense of urgency, self-initiative, commitment and sense of ownership is a must.
Strong written and verbal communication skills.
Highly organized with strong attention to detail, while also able to manage multiple priorities.
Ability to develop employee skill sets.
Proficiency with Sales Force, SAP and Microsoft Office (Excel, Word & PowerPoint).
EDUCATION AND EXPERIENCE:Typical Education Requirements:
BA/BS degree w/5+ years’ experience
Typical Experience Requirements:
Customer care experience of 5+ years directly interacting with customers on a day-to-day basis
LEVEL OF RESPONSIBILITY:
Responsible for day-to-day operations of key Carrier Strategic Account Programs, to include, but not limited to:
All aspects of order / project management
Tracking and improving upon order and project management metrics
Interacting with key clients, to include travel for in-person for field coordination of projects and customer support
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this link to read the Policy and TermsQualification:United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.
Vacancy caducado!