Vacancy caducado!
IDBS is a leading global provider of advanced software for research and development (R&D) organizations to securely capture, manage, share and exploit structured and unstructured data.Our customers around the globe trust us with their data, their business and their success and we enable them to get back to what they do best: science.Do you have a desire to be an integral part of a growing and diverse team? We’re looking for analytical candidates to resolve customer application questions, problems and incidents. This role plays a vital role in enabling IDBS’s customers to realize the maximum value and benefit from our software solutions.IDBS is a proud operating company under the Life Sciences division of Danaher Corporation. To learn more about IDBS, please visit https://www.idbs.com/about/This role will be required to operate in a shift pattern once established in the team.Core responsibilities:
Respond to customer questions and product incidents by phone, email and online and process through to resolution, recording the status, further communications and outcomes via the IDBS Customer Relationship Management (CRM) system
Problem solve customer issues through a broad range of processes, methods and collaboration with other members the team ensuring customers' satisfaction. Proactively provide updates to the customer on the status
Work closely with the IDBS Engineering and Product teams to resolve software issues and defects
Collaborate with Professional Services and Account Management Teams to discuss customer problems, progress requested improvements and proactively support current customer opportunities as a customer advocate
Proactively assist our customers in understanding IDBS products, services and ongoing issues through the ongoing development of reference documentation
Contribute to the development of the team Knowledge Base and on line resources
We're looking for
A forward-thinking and enthusiast individual with the ability to implement practical solutions
Excellent problem solving skills and ability to learn quickly on the job
Able to communicate technical information and data verbally and in writing for a variety of audiences
Good interpersonal skills; ability to work both independently and in a team environment.
Able to effectively prioritize tasks including own work and requests for help
Evidence (through completion of learning programs such as AWS:reStart program) that demonstrate you are serious about pursuing a career in IT or similar!
Desirable Skills
Experience of Unix/Linux operating systems
Experience of relational databases and database API technologies
Practical experience in a programming / scripting language, e.g. JAVA, Python or Perl or practical experience in statistical programming, e.g. R
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail [email protected] to request accommodation.Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
Vacancy caducado!