Vacancy caducado!
##Company OverviewThis is an exciting time to join our dynamic organization. OPKO Health is a diversified healthcare company that seeks to establish industry-leading positions in large, rapidly growing markets, including pharmaceuticals, diagnostics, and biologics. OPKO's diagnostics business includes BioReference Laboratories, the nation's third-largest and fastest growing clinical laboratory over the last 35 years, which provides diagnostic testing to physician offices, hospitals, and clinics, among others, and GeneDx, a rapidly growing genetics and genomics laboratory that applies cutting edge technologies to make efficient clinical diagnostic testing and interpretation available for individuals with rare and common genetic conditions. Come join our team and become part of something big, by making our patients and customers the highest priority.##Job DescriptionWe are looking for a Customer Service Representative (30 hours per week) in our Gaithersburg, MD location.Schedule: Monday-Friday 9:00 a.m.- 5:30 p.m. every other Saturday.POSITION SUMMARY:Provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and external customers, as well as, support all internal operations.PRINCIPAL JOB DUTIESDuties may include but are not necessarily limited to the following:
Answers calls from internal and external clients and patients regarding any laboratory related issues.
Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
Report laboratory results using established protocols
Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
Place client supply orders
Follows up with clients on consent forms, failed faxes and work all outgoing queues
Understands the importance of Quality Service and how it is measured
Under general supervision, follows established company policies and procedures and applies acquired job skills.
Performs functions that require full knowledge of general aspects of the job.
Embrace and utilize the Customer Service Excellence tools and techniques
Assists with various projects as assigned by direct supervisor.
Other duties as assigned.
EDUCATION:HS degree or equivalentSome college classes preferredEXPERIENCE AND REQUIRED SKILLS:
1-2 years of relevant experience
Excellent verbal and written communication skills. Speak and write English clearly and effectively, good listener
Prioritize and manage time efficiently.
Computer literate
Ability to multi-task in a fast paced environment
Ability to handle stressful situations
Problem solving skills, flexibility and ability to adjust to change
Must exhibit comfortable interaction with technical staff and other departments
Team player
PREFERRED SKILLS:
Medical terminology proficiency
Some experience from a clinical laboratory, physician office and/or customer service experience
Bilingual (Spanish)
BioReference Laboratories is an Equal Opportunity EmployerReq Number: BRL-20-7114Location: GAITHERSBURG, MD 20877
Vacancy caducado!