Helpdesk Support Technician

Our client is looking for a Helpdesk Technician for a long term contract. The daily responsibilities include logging, tracking, and resolving an average of 25 to 30 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. This work must be documented in a detailed manner in a ticketing tool (ServiceNow). An average call lasts approximately 6 minutes; the first call resolution rate goal is 80%.