Vacancy caducado!
Description/Job SummaryThe Customer Service Consumer Support Representative I is responsible for receiving routine inquiries and concerns from consumers about products, orders or websites by phone and via web/email, and then providing a timely and appropriate response. With the assistance and cooperation of a variety of departments, this position must utilize customer and product knowledge to manage orders, consumers and some projects, as assigned.Responsibilities/DutiesConsumer Queue and Order Management
Promptly answer/respond directly to consumers/customers through phone/email communication to review a consumer's needs, potential warranty/quality related claims and general product inquiries/requests until resolution is completed, logging all information into Salesforce for reporting
Initiate replacement/warranty order, return, or reimbursement
Manage daily processing of consumer orders received through phone calls, email or websites
Obtain and authorize credit card payments for consumer orders via Cybersource
Verify and manage inventory availability and allocation fulfillment
Review and validate pricing and discounts on orders
Manage the distribution of Customer Service Appeasement codes to promote a positive consumer experience
Service new Ecommerce initiatives including subscriptions and licensee programs
Active participation in sales opportunities, replacement item up-sales, etc.
Provide Website Assistance, Troubleshooting and Reporting
Assist consumers with navigation, ordering and returns on our internal Brand.com sites
Participate in testing for the launch of new opportunities on the Brand.com sites
Log tickets and provide reporting of issues encountered via order processing, website functionality or customer experience on Brand.com sites to ensure consumer satisfaction
Support and company initiatives with Social Media platforms to connect with Consumers
Respond to Consumer questions posted on internal Brand.com websites (BazaarVoice)
Communicate with all business areas within the company to best manage responses/resolution for consumers concerning orders, inventory, quality, products and websitesAssist with special projects, goal tracking, and process improvement initiativesRequired Experience
1 to 3 years of Customer Service or related experience preferred.
Required Qualifications
High School diploma or equivalent required. College degree preferred.
Knowledge of Microsoft 365 (Word, Excel, Power Point, Outlook and Lync).
Ability to learn and adapt to applicable order processing and tracking systems.
Capacity to become a subject matter expert on Fruit of the Loom s distribution channels, customer base, product lines, programs, item substitutions, and promotions.
DetailsWe offer competitive pay & benefits including medical, dental, vision, life, & disability insurance, vacation, holidays and 401k.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protect veteran status, disability or any other protected status.EOE/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity.
Vacancy caducado!