Vacancy caducado!
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. Answers the help desk line and responds to users’ requests regarding computer systems. Acknowledges receipt of all user requests within defined service levels. Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. Maintains user information and documentation. Participates in ensuring that customer requests via the ticketing system are managed to closure.ResponsibilitiesBasic troubleshooting skills. Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment. Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.The essential functions of this role include:working weekendsSkillsITHelp DeskData EntryExcelEducationHigh SchoolQualificationsYears of experience: 0 yearsExperience level:Entry LevelShift: FirstWorking hours: 6 AM - 2:30 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.If interested, please apply online at https://www.randstadusa.com/jobs/search/308/AB3388014/help-desk-associatebowling-green?utmsource=craigslist&utmcampaign=job%20ads&utmmedium=job%20post
Vacancy caducado!