Vacancy caducado!
Program Technical Support Specialist position (Full-Time)
Piestar provides software for collaborative research programs at universities worldwide. The successful candidate will work closely with these programs to provideÂtechnical supportÂand ensure overallÂclient successÂwith ourÂsoftwareÂand service.
Program Technical Support Specialist duties:
Develop strong relationships with supported program personnel
Provide fast and reliable technical support via phone and email
Attend client meetings and conferences as designated
Enhance Piestar training and support materials
Desired qualifications:
Excellent verbal and written communication skills
Excellent interpersonal skills
Ability to communicate technical information well with both technical and non-technical audiences
Experience in technical writing
Ability to work in diverse and changing environments
Ability to travel and train clientele
Experience providing technical support for a web-based system
Experience in software testing and quality assurance
University research environment familiarity would be beneficial
Other requirements:
One year of customer service or technical support experience
Benefits:
Fun team of full-time and part-time employees.
Nicely finished office space in downtown Manhattan, KS
High-end laptop and adjustable standing desk.
Competitive 401K match and health reimbursement plan
Pay range isÂ$17.00 $22.00 per hour, commensurate with experience
Please apply by sending a letter of interest (cover letter), résumé or CV, along with a list of 3 professional references to Kathy at [email protected] .
https://www.piestar.com/careers
Vacancy caducado!