Sr. Escalations Representative- $25/HR (Hybrid- West Des Moines)

This role will be within the complaints department regarding escalated complaints for anything within the bank related to credit card, checking account, and business complaints. A complaint will come into this area and it will initially be handled by a separate intake team, who will then do the initial discovery and information collection for the complaint to go into a work queue. From there, the Sr. Escalations Representative will then take control of complaints in progress and will see it through until it has reached the qualifications for completion.