Job Details

ID #2577026
Estado Iowa
Ciudad Quad cities
Full-time
Salario USD TBD TBD
Fuente Iowa
Showed 2019-07-21
Fecha 2019-07-16
Fecha tope 2019-09-14
Categoría Servicio al cliente
Crear un currículum vítae

Inbound Customer Service Representative (Davenport)

Iowa, Quad cities 00000 Quad cities USA

Vacancy caducado!

JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need applyKEY JOB RESPONSIBILITIESTalks to customers over the phone, email, online chat or social media to resolve their questions or concernsMaintains and updates customer information as necessaryCalmly attempts to resolve and de-escalate any issuesEscalates calls to supervisor when necessary and appropriateResponds to requests for assistance and/or possible processing of credit card authorizationsTracks call-related information for auditing and reporting purposesÂWHAT'S IN IT FOR YOU?Pay for Performance bonus!Medical and dental benefitsPaid time offRetirement planning options (401(k))Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options “ from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed “ because when youre at your best, thats when were at our best.ÂSo what do you say? Ready to take the next step?JOB REQUIREMENTSMinimum Education and Experience:High School Diploma or GED requiredCustomer service experience a plusPhone-related customer service a major plusFamiliarity with Microsoft Windows, Word, and Excel applicationsKnowledge, Skills and Abilities:Stellar customer service skills “ and an overwhelming desire to make lives better, one interaction at a timeAbility to use phone and computer systemsExcellent oral and written communication skillsStrong listening/comprehension skillsAbility to stay composed and objectiveConversational, patient and confident, with a positive attitudeWORKING CONDITIONSWork EnvironmentA climate controlled, contact center environment “ filled with amazing people, incredible career opportunities and the occasional dance-offConstant usage of phone and computer systemsPhysical DemandsConstant sedentary work. Youll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.ÂDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.ÂTAKE THE NEXT STEPLets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box “ and decide to obliterate the box instead.ÂAbout Alorica:Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.Click Here to Apply

Vacancy caducado!

Suscribir Reportar trabajo