Job Details

ID #2875615
Estado Iowa
Ciudad Dubuque
Full-time
Salario USD TBD TBD
Fuente Iowa
Showed 2019-11-18
Fecha 2019-11-15
Fecha tope 2020-01-14
Categoría Sistemas/redes
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Systems Analyst- IVR call flows (Dubuque IA)

Iowa, Dubuque 00000 Dubuque USA

Vacancy caducado!

SYSTEMS ANALYST-IVR CALL FLOWS

LOCATION: DUBUQUE, IA

WAGE: $30/HOUR

CONTRACT: 1ST SHIFT

Job Description

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Designing IVR call flows using Microsoft Visio.

Building UAT testing documents in Microsoft Excel

Perform UAT testing on newly created IVR call flows

Gather and document current state of IVR components and consulting with call centers on IVR optimization

Build and Document processes

Job Requirements

HS degree or equivalent required, Bachelors Degree preferred

contact center support operations experience

experience designing and optimizing IVR call flows. Prompt scripting

experience working with IVR, CRM, and quality monitoring solutions

Teamwork & collaboration skills to work across organizations

Problem solving skills to develop quick yet sound solutions to resolve complex issues

Demonstrate self-direction, self-motivation, self-initiative, and work autonomously

Experience writing process documentation

Experience with Microsoft Visio

Excellent written and oral communication skills.

Strong documentation skills: Visio, Confluence, SharePoint

Contact center experience

Vacancy caducado!

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