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INTERVIEW DAY: Tuesday, July 23, 2019
Job Title: Customer Service Representative (Open Enrollment)
Duration: 4 Months
Location: Urbandale, IA 50398
Pay Rate: $16/hr
Job Description:
This position is for an entry-level support staff in Customer Service, who works on routine tasks under moderate supervision. He or she provides basic support to clients by responding to customer inquiries and answering, documenting, and monitoring call center interactions.
To fulfill this role, the Customer Service Representative will:
Answer incoming calls that do not require an insurance license such as enrollment system access inquiries, status of dependent verification submissions, maintenance of dependent information and completing privacy and disclosures prior to transferring to a licensed benefit counselor.
Handle inquiries by communicating in a clear, concise and confident manner in order to provide an excellent customer services experience in a fast-paced work environment.
Enters all information related to the call for reporting purposes.
Works with internal business partners to achieve business unit results
Refers all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
Ensure that all transactions are submitted in a timely and accurate manner.
Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability and have a willingness to develop and consistently improve.
Completes outbound calls to provide status or follow-up on issue resolution as required.
Qualifications
High School Diploma required.
Previous customer service or working experience.
Excellent communication skills (both verbal and written).
Ability to research.
Proficient in working with web based applications and Microsoft Office.
Ability navigate multiple systems without assistance.
Excellent organizational and time-management skills to handle multiple tasks.
Detail oriented to ensure accuracy.
Will need to pass a 7 year criminal, employment and education check.
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