Vacancy caducado!
Collections Specialist-Intoxalock- Bilingual
Our business is growing and we invite only the best contact center professionals to apply for a unique opportunity with our team! If you love challenges, enjoy troubleshooting and helping others, consider joining Consumer Safety Technology Inc., the maker of Intoxalock.
Intoxalock is a state-of-the-art alcohol monitoring device. The device will prohibit a vehicle from starting if an alcohol source is detected. It is primarily used by people who are legally required to have an ignition interlock device in their vehicle because of a DUI violation. Our goal is to help drivers return to the road in a safe and law-abiding manner. Additionally, more and more users are beginning to voluntarily install the device as a safety precaution for their families and businesses.
As a Collection Specialist, you will be responsible for following up with past-due customers to collect monies due and offer solutions that will bring their accounts up-to-date or back into compliance. With these interactions you will need to: develop and maintain professional interpersonal communication with all customers, use critical thinking skills to negotiate agreeable payment terms, comply and be knowledgeable on all federal and state laws governing the collection of accounts and assist in projects for other team members.
Primary Responsibilities of a Collections Specialist:
Make outbound calls to customers who have passed their required servicing date, using an auto dialer.
Make outbound calls to post-removal customers to recoup any monies owed.
Ability to analyze account data and negotiate settlements and/or payment plans, when applicable.
Utilize judgement to identify options, weigh variables & make critical decisions, in the best interest of the company.
Ability to skip trace, review & resolve account and customer service issues.
Complete additional duties/projects, as assigned.
Minimum Qualifications of a Collections Specialist:
2+ years of experience in a Customer Service, Collections or Sales environment. 1+ year of direct-to-consumer Collections experience strongly preferred.
Excellent written & verbal customer service skills.
Strong problem-solving & critical thinking skills.
Strong organizational & analytical skills.
Ability to multi-task in a fast-paced, call center environment.
Experience working in a high volume environment.
Bilingual- Spanish Speakers
Equal Opportunity Employer
It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information
Please apply to at https://www.intoxalock.com/about/careers/
Or send your resume to Skylynn! [email protected]
Vacancy caducado!