Vacancy caducado!
Customer Care Specialist Seasonal - Nordstrom
7700 18th St. SW, Cedar Rapids, IA 52404-9069
Job Description
You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. The ideal customer care specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.
Click here to send a resume directly to Mika Buechner, our Nordstrom recruiter.
Click here to apply to our role on the website.
Hours of Operation: vary by location
Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected.
Training: Monday - Friday for 3 weeks (required)
A day in the life¦
- Process orders from customers via telephone calls or live chat and enter data into order entry system
- Provide customers with critical product information that ensures customer satisfaction
- Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
- Track customer packages
You own this if you have¦
- Excellent telephone and written communication skills
- The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
- The ability to work in a fast pace environment and demonstrate a high sense of urgency
- Conflict management skills and maintain a professional composure
- Understanding of computer systems and can troubleshoot technical issues with minimal assistance
- 6+ months experience within a retail environment (preferred)
Vacancy caducado!