Vacancy caducado!
Client Success AssociateTerraboost Media, an Omni-channel Media & Marketing company based here in Indianapolis is seeking to rapidly expand its team of Customer Success Account Executives to nurture & expand the relationships with our thousands of clients across the USA as we’ve rapidly increased our capability over the past several months and seek to demonstrate & extend value to the clients.Your role will be to defend and enhance our client’s best interests in every possible way:
Proactively ensure client’s advertising is properly installed and maintained
Suggest ways to improve the client’s advertising
Immediately address complaints or service/quality issues
Liaise between client, our service worker & location partner (retail stores) to resolve issues
Some selling opportunities - which can lead your career into the sales arena
You’ll be working exclusively with existing customers who will generally welcome your phone call and you will build meaningful relationships with. You will provide value to our customers by being responsive, thoroughly following through, and communicating with the client in a timely manner.We are located in a class A office building in the Castleton area, with plentiful free parking and amenities in the area. The job is Monday-Friday and we offer some flexibility in scheduling. We seek
Exceptional communication skills - both written and verbal
Ideally, you’ll have 1+ year experience in fast-paced sales and/or customer success environment would be great- but not required
Trustworthy personality
Influential. Excellent listening, negotiation and presentation skills
Integrity, reliability, humility
Self-motivated and able to thrive in a results-driven environment
Experience in delivering value-based client-focused solutions based on customer needs
Able to adapt easily
Excellent time and project management skills. You’re always looking to improve inefficient processes and collaborate with teammates
Contribute to our culture by accepting ownership for accomplishing new and different requests; exploring opportunities to add value
Desire for daily improvement and Career Pathing for a future with Terraboost Media
Responsibilities
Holistically understand the customers’ needs through email, phone, online presentations, screen-share and in-person meetings. These various account needs include: strategy, product understanding/adoption, billing, conflict resolution, collections, and all related customer service issues.
Partner with clients to configure an advertising solution that encompasses all of Terraboost Media’s products.
Liaise between the customer and internal teams.
Requirements
Bachelor’s Degree in appropriate field of study or 3+ years of relevant experience preferred
Experienced with Microsoft Office Suite, Google Suite and able to learn new technology which will make your role more productive rapidly.
Benefits
$40-$45k base commensurate with experience, along with strategic performance bonus potential and commissions to potentially increase overall compensation to $60k+.
Definite opportunity for advancement for the outperforming/overachieving rep.
Medical, dental, vision, 401(k), paid holidays and vacation.
Vacancy caducado!