Vacancy caducado!
Overview
Now Seeking a Call Center Rep to Assist Our Customers With Scheduling Their Sales Appointments!
As a BDC Sales Rep, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for an energetic, customer-focused representative who will help us redefine the car-buying experience.
Does this sound like you?
Apply Now!
ResponsibilitiesOur BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit!
Contact and communicate with customers to identify automotive needs
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly
All appointments must be entered into the dealership customer management system
Agents must adhere to Asbury phone scripts
Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
Must be able and willing to make a high volume amount of calls a day
Document all communication with the customer in the customer management system
Complete internet lead management work plans on a daily basis
High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
Follow all dealership processes and procedures, high frequency of contact with customers
Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
Must be comfortable role playing in front of team members during training
Excellent customer service skills & motivation to be successful
Be able to create and maintain customer relationships
Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
Must have reliable transportation to and from work for all scheduled working hours
Advanced computer & phone skills
Minimum typing 35-40 words per minute at minimum
Experience using customer tracking systems to track calls to customers preferred
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Appointment setting experience a plus
Great communication skills
Able to multi-task in a fast paced environment
Various language proficiency is always a plus
Team player
Self-starter, manages time and conditions
Conducts themselves professionally at all times and works well under pressure
Good interpersonal skills and ability to work successfully in a team environment
Must be a minimum of eighteen years of age
Maintain valid Drivers License
Must be able to pass pre-employment screens (background and drug test)
RequirementsQualifications
In order for you to be your best for our customers, you have to be healthy, financially-secure and continue to develop your skills and expand your knowledge. We are committed to helping you achieve these goals through our competitive benefits and perks program!
Competitive weekly pay
401k plans with company matching for most full-time and part-time team members
Health care medical, dental and vision insurance plans
ZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech's, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)
Tax-free flexible spending accounts
Life Insurance ($30,000 complimentary), short-term and long-term disability plans
Paid holidays and PTO (up to 28 days depending on length of employment service and position)
Stock Equity Grant program for high performance (select front-line team members eligible!)
Employee discounts on service and cars
Up to 8 weeks paid pregnancy disability leave program
Career Path tool to assist in career development
Scholarship program for employees, their parents, and their dependents
Opportunities to join our community service initiatives
Recognition program with opportunity to earn credit on Amazon.com
Employee referral program with bonus opportunities
Apply HerePI112190394
Vacancy caducado!