Vacancy caducado!
Kforce has a client in search of a Patient Access Representative in Warrenville, IL.Role Purpose:
Provides exceptional customer service to patients which establish a positive first impression
Exceeds all consumer requests and alerts management of issues or concerns that require escalation
Correctly identifies and collects patient demographic information in accordance with organization standards
Interacts with various hospital departments and physicians' offices to effectively schedule and direct patients
Reaches out to patients to schedule an appointment as defined
Completes out-of-pocket estimations as requested by patients
Uses effective service recovery skills to solve problems or service breakdowns when they occur
Utilizes department and hospital policies and procedures to complete assigned tasks
Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations
Collects authorization numbers in appropriate systems as applicable
High School diploma or equivalent
2-3 years of customer service or medical office experience
Excellent interpersonal, verbal, and written communication skills
Proficiency in computer data-entry/typing
Excellent verbal and written communication skills
Ability to read, write, and communicate effectively in English
Basic Computer Skills. Ability to type 40 wpm
Ability to multitask
Customer service oriented
Excellent organizational, time management, analytical, and problem-solving skills
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours
Vacancy caducado!