Operations Assistant

Job Description

Essentially this role has one goal: To ensure timely and high-quality delivery of investigative reports to our clients on a daily basis. You will assist Operations Manager in overseeing a team of up to 40+ staff members including 30+ Field Investigators and Leads. You will assist with planning, directing and supervising all staff and activities with project case daily clients. Participate in planning, goal development, objectives, and procedures to ensure consistent high quality of service, timeliness, accuracy, and thoroughness of investigations.

Responsibilities essentially will involve 5 areas: training, operation production, Human Captial Enrichment, and post-project continuous improvements. This position reports directly to VP of Operations.

• Support and set standards of performance for staff, provide training, guidance, and coaching to staff and accountability for assigned tasks and goals.
• Ensure acceptable staffing levels.
• Responsible for monitoring daily case reports to ensure consistency, promptness, and quality service.
• Assist with performing regular coaching sessions to ensure each employee is meeting job expectations and productivity objectives.
• Develop, implement, and administer efficient and service-oriented processes and procedures as needed.
• Develop, analyze, and share reports on the quantity, timing, quality of service, trends, and other issues relevant to customer service and project-based operations.
• Work cross-departmentally to eliminate inefficient processes or issues that negatively impact team member performance.
• Assist with sourcing and hiring of new staff.

• Support A Lean & Remote Enterprise.
• Strategic Thinker.
• Foresight of project planning.
• Embrace change and leading team members through change.
• Willingness to
  lead, take charge, be prepared, and offer opinions and direction required.
• Knowledgeable and or willing to learn other depts. functions fluently.
• Pursue continuous excellence in Quality
• Familiarity with Industry compliance requirements
• Industry knowledge

• Bachelor's degree and or experience in a supervisory capacity reflecting increasing levels of responsibility ie Human Resource, Project Management, Law etc
• Strong computer literacy in MS Office.
• Technologically knowledgeable and/willing to learn.
• Strong written and oral communication skills.
• Ability to identify training needs and to define training programs.
• Required to workday, weekend, or overtime to accomplish goals both in office and from home throughout the week.
• Required to read, write, and speak fluent English.

• Prior supervisory or management experience that demonstrates high execution.
• Experience leading continuous improvement initiatives.
• Experience working with cross function teams in large projects.
• Experience leading in a highly automated work environment.

Qualifications

• Strong Leadership Skills
• Superior organizational and multitasking skills
• Demonstrated working knowledge of effective time management and leading a team
• Skilled at articulating difficult concepts and making them clear to all team members
• Analytical approach to problem solving
• Proactive - chooses to act rather than be acted upon
• Regularly creates solutions through effective planning
• Must be available to work weekends, or overtime as needed
• Excellent written and verbal communications skills, quality service and team orientation.
• Ability to ramp up and learn quickly. The need to think and manage fast on your feet to reach timely objectives will be essential.
• College degree preferred
• Must be able to Pass Security Clearance to obtain a Permanent Employee Registration Card (PERC).
• Must be able to pass background check as well as drug test

• Client Focused: Maintain confidentiality and ability to demonstrate a pleasant demeanor on the telephone and in person.

• Communication Skills: Ability to communicate needs and ideas to investigators, clients, vendors, and company staff.

• Technical nimbleness to learn new proprietary reporting and case management programs
• Operating knowledge of and experience with Google Suite of apps including Gmail, Google Docs and Forms
• Microsoft Office Suite, including Word, Excel, PowerPoint
• Usage of telephones, copier, printers (paper, toner & ink change), intranet and Internet.

Additional Information

1. FULL-TIME POSITION
2. Staring Salary 35-45k
3. Commuter Benefits
4. Health Insurance Co-Pay (after 6 months )
5. 1 Week Vacation (after 6 months )
6. Paid Major Holidays
7. Performance Bonus
8. Continuous business training and growth
9. 401K

We look forward to receiving your application! All your information will be kept confidential according to EEO guidelines.