Sales Process Specialist

This is a Hybrid role requiring 3 days/week in a UL office.

Candidates must Northbrook, IL, Vancouver, WA or Research Triangle Park, NC

Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.

Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.

Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.

Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.

Connects customer personnel to relevant UL personnel when applicable.

Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.

Supports implementation and fulfilment teams to deliver solution to customer post-sale.

Collaborates with internal resources until an issue is resolved and communicated to customer.

Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy.

Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.