Vacancy caducado!
IT Technical Support
Overview: Provide effective, responsive Help Desk support and technical assistance to remote and onsite users.
Essential Duties and Responsibilities: Provide client support and technical issue resolution via onsite, phone, e-mail and other electronic medium. Provide training to clients in the use of the system and applications as related to the Internet. Support clients by exercising good judgment regarding the urgency of their concerns or questions, through the use of effective problem resolution, recognition and research methods. Provide follow-up to ensure that requests have been satisfactorily met. Identify and correct or advise on operational issues involving conflicts with third-party software.
Desire to learn while working on the job from experienced IT veterans.
Requirements: Experience working in Microsoft IT environments, must have reliable transportation in order to visit clients onsite
Excellent communication (oral and written), interpersonal and organizational skills
Proficiency in Internet-related applications such as e-mail clients and web browsers
Experience with computer software and hardware issues
Ability to work independently or with a team to solve problems
Effectively organize and manage workload, including multi-tasking and maintaining professionalism in stressful situations
Ability to solve practical problems where limited standardization exists and interpret a variety of instruction sets
Education and Experience
Bachelors degree preferred, but not necessary with experience
Technical degree with customer-service experience preferred
A+ Certification, MCP(Certification)
Apple Experience
Server-side & Networking Experience a plus
Vacancy caducado!