Vacancy caducado!
Position Summary:Performs as a support resource for enterprise device maintenance and issue resolution. The role troubleshoots known end-user device errors and will collaborate with both internal and external parties in resolution practices.Essential Duties:
Acts as a support point regarding technical issues within an enterprise environment.
Exhibits excellent interpersonal skills with both technical and non-technical personnel.
Performs escalations when necessary to vendors or internal departments.
Maintains and supports enterprise resources, including: laptops, desktops, tablets, mobile phones, and other network-enabled devices.
Supports internal policies and procedures.
Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures.
Qualifications and Experience:
Previous formal IT support experience.
Strong ability to utilize clear and effective written and verbal communication.
Strong organizational skills with a solution-based, problem-solving mindset.
Experience displaying strong communication skills; can explain complex technological concepts to both technically proficient IT professionals as well as end-users in an understandable and comprehensive manner.
Experience providing end-to-end ownership for problems, issues, or escalations.
Experience imaging computers, supporting Office 365 or Windows 10 preferred.
Education:
Associate’s degree in Information Technology or related technical program strongly desired.
Relevant Industry Certifications and Knowledge: ITIL, CompTIA A+, Network+
RL Canning is an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service.
Vacancy caducado!