Head, Business Information Support

This role leads business information and insights for US P&BB distribution and Specialty Sales, including the business strategies, support and maintenance for goal planning, performance tracking, and incentive plans. It is accountable for creating role clarity and ensuring role health within the distribution network. The role leads workforce planning and manages FTE planning for the business. It holds accountability for community impact programs including BMORE, the community benefits plan, external speaking/public relations activities, and community outreach with purpose. The role leads strategies on sales practice monitoring, ensuring systems are set up so that the salesforce can/do act with integrity and follow the spirit and the letter of the Code of Conduct. The role leads the strategic design and implementation of Distribution and Specialty Sales Lead Calling Programs. The role is also accountable to partner with the NA P&BB Data & Analytics team on upgrading and maintaining an improved customer relationship management tool for use by the salesforce. The role gathers and integrates information to promote the effective and profitable operation of the business/group and enhances the Bank’s profile in the marketplace. Works with stakeholders to interpret financial and business results, understands the operating environment & emerging trends and provides planning, support and recommendations to improve operational effectiveness and tracks achievement of objectives.