Vacancy caducado!
Clearwater Paper Corporation (NYSE: CLW) is a $1.8B manufacture quality consumer tissue, away from home tissue, parent role tissue, bleached paperboard and pulp at its 11 manufacturing and converting locations across the nation. The Pulp and Paperboard customer service manager leads and directs nine Customer Service Specialists and coordinates/collaborates with Sales, Scheduling and Transportation to ensure that customers receive world-class service. The Customer Service Manager oversees implementing best practices, training, financial controls, reporting, performance management, and enabling the team with effective tools.Customer Service
Ensures that customers receive industry-leading service and the team supports Pulp and Paperboard Division objectives, and acts upon key metrics such as order accuracy and on time and complete order delivery.
Directly supervises the activities of the order fulfilment team, with a constant focus on coordinating and unifying the effort with sales leaders, forecasting, scheduling and transportation teams.
Regular contact and contributor to sales and marketing leadership in solving capacity-demand problems, customer experience issues and improving the larger organization’s effectiveness.
Staff Development
Accountable for developing customer service specialists in their roles as the primary voice to our customers, as well as advocating for their career development.
Responsible for job performance evaluations for all staff.
Provides system and processes training for new hires and the team as system and process upgrades and changes occur.
Collaboration
Works with sales in the analysis and presentation of business performance.
Identifies and implements logistics improvements that focus on customer delight and/or Clearwater Paper efficiencies.
Works collaboratively with customers and internal Clearwater teams (operations, transportation, planning, IT, etc.) to solve customer issues
Production Scheduling and Inventory Management
Collaborates with of the scheduling team on larger scale customer experience team effectiveness.
Assists production scheduling to manage the coordination of orders, scheduling, manufacturing and resolution of scheduling conflicts.
Problem solves with production scheduling to manage the order trim function for both paperboard machines and extruders.
Coordinates communication with production departments, distribution, and order fulfilment.
Assists inventory managers to meet operations and sales objectives.
Process Improvement
Creates and manages SOPs for the CS team.
Provides assistance for ERP system upgrade testing as needed.
Leads/Assists with system and process improvements.
Makes recommendations on process improvements by gathering and analysing data from a variety of systems.
Partners with other departments on larger scale projects.
Key Competencies
Excellent listener who can work through conflict. Truly enjoys working with a variety of people and personalities.
Strong analytical and process improvement skills for manipulating and presenting to leadership and customers.
Demonstrated ability to lead in a matrixed and highly collaborative environment to influence change and core processes
Confidence in dealing with ambiguity; bringing different perspectives to light and rallying others to aligned goals and objectives
High degree of business curiosity; quick learner with a proactive and agile mindset
Optimistically looks toward the future for opportunities to innovate and improve
Strong facilitation and teaching skills in both practical and digital environment
Strong verbal and written communication skills and ability to effectively communicate with all levels of employees.
Demonstrated ability to understand the organizational impact in decision making; see the big picture and distil it into action plans
Able to think strategically and act tactically; hands on
Required education and related experience:
High School Diploma or GED required. Bachelor’s degree in business or related field preferred.
Minimum of five years of experience in activities directly related to the order fulfilment processes or sales processes.
Experience with a production management system preferred.
Skills and Abilities (technical/professional skills, expertise and qualifications):
Excellent verbal and written communication skills are required and must be demonstrable.
Proficient in Microsoft Word and Excel required.
Demonstrated ability to work with a variety of people, mediate, persuade, and influence managers at all levels
Each and every one of our employees contributes to the success of our company by showing up every day with a commitment to improving ourselves, the company and our communities.Find out from our employees what they like about working for Clearwater Paper.What do you like most about working at Clearwater Paper?I enjoy how the people at Clearwater Paper focus on being great. We do not settle for mediocrity. We work hard to continue to make the company better, even though it is already a great place to work.What do you like most about working in your department or function?The company has given me the opportunity to serve as the sustainability representative for my location—Lewiston, Idaho. In this capacity, I have had the chance to work with employees companywide and interact with the Avista Technical Advisory Committee and represent the company by speaking at site-wide meetings and external industry conferences. The company also has provided excellent mentoring experiences and opportunities for me to professionally develop and become more knowledgeable in my chosen career field.At Clearwater Paper we are driven by purpose, grounded in values, and connected to communities; Learn more hereReq No.: 2019-3793 Street: 805 Mill Road
Vacancy caducado!