Vacancy caducado!
Snowflake Air is a locally owned and operated heating and cooling company focused on the residential market. We are building our company on providing high quality services and excellent customer satisfaction and we know that each employee makes a large impact on our success. We are looking for a motivated office manager/dispatcher who wants to grow with our small but expanding company. The most important qualifications for anyone wanting to work with us is that they possess the same core values that our company strives to maintain:
Honesty and integritywe are honest with ourselves, our coworkers, and our customers at all times.
Customer satisfactionwe ensure that our customers are 100% satisfied with our work. We don't persuade them to buy products or services they don't need.
Responsibility and accountabilitywe take responsibility for our actions, make changes where necessary, and work to improve.
Punctualitywe are on time to work, appointments, meetings, etc.
Good Communicationwe explain our work/plans to our customers, we talk to our coworkers as team members, we keep each other informed (too much communication is better than too little).
Reliablewe can depend on each other to do what we say we will do.
Pay: DOE ($14-$20/hr)
Schedule: Monday Friday, 8:00am 5:00pm
What Your Day Will Look Like
As the Office Manager/Dispatcher, you are the "go to" person for our HVAC company. A lot of information flows through our office and you have your hand in almost every aspect of our business. We rely on the information that you enter and the schedule you create to be accurate and correct. You spend much of your time on the phone and at the computer speaking with customers, organizing technician schedules, ordering material and much more. You are the gatekeeper of details! No figure, no matter how small, gets by you without being checked, double checked, and recorded in the right place. Employees and customers alike depend on you for accurate information!
As the Office Manager, you also manage the office as a whole, using your amazing organizational skills to keep everything running smoothly and efficiently. You keep files in order, streamline operations, and keep on top of updating and maintaining our equipment. You keep our paperless office setup going. You enjoy keeping busy with a variety of tasks throughout the day and get great satisfaction out of ensuring that the administrative side of HVAC work is taken care of accurately and on-schedule!
Essential Responsibilities Dispatcher
Professional phone presence with the ability to handle a high call volume
Positive, upbeat personality with focus on customer satisfaction
Excellent communication and organization skills
Input customer information into scheduling software
Arrange schedule for field work for multiple technicians
Communicate with technicians to ensure theyre on schedule and rearrange as needed
Submit invoices to customers
Verifies timekeeping each pay period for technicians
Contact customers to confirm or make appointments
Maintain all personnel files to ensure their completion according to company policies.
Assist in the hiring process by ensuring pre-employment requirements are completed and maintain a database to ensure employees credentials are current
Place orders for equipment and parts with multiple suppliers
Keep the office running smoothly by maintaining office supply inventory, maintaining files, etc.
Responsible for various filing, inputting, editing, retrieving, copying and transmitting of information
Participate in the 24-hour on-call rotation for scheduling emergencies
Complete other duties and projects as assigned
A friendly, motivated and organized personality will excel in this position!
Qualifications:
High school diploma
Previous office management, receptionist, and/or scheduling experience strongly preferred
Team player with a GREAT attitude
Highly detail-oriented, organized and efficient
Ability to multi-task in a fast-paced environment and work independently with little supervision
Excellent communication skills both verbal and written
Valid Idaho driver's license
Ability to pass a drug and background check
Benefits:
Paid time off
Paid holidays
Training and education opportunities
Please respond by attaching your resume and a cover letter explaining why you would like to be considered for this position and how you are uniquely qualified.
Vacancy caducado!