Vacancy caducado!
Customer Care Representative
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Answer incoming calls from a Top 3 USA Wireless service provider. Answer inquiries and questions, handle complaints, troubleshoot problems and provide information. This position will be work from home until restrictions are lifted and when safe to do so, employees will work from our Meridian, ID office. While working from home, we will provide you with a Computer system, USB headset (for taking calls) and the necessary cables.
You must have a DSL or Cable internet connection already at your home – No cell phone hotspots.
Main Job Task and Responsibilities:
Answer inbound phone calls in a timely and efficient manner
Research required information using available resources to address customer inquiries
Provide customers with product and service information
Enter new customer information into system and update existing information
Identify and escalate priority issues
Transfer calls to appropriate resources when necessary
Document all interactions according to account guidelines
Requirements:
Strong English Verbal and Written communication skills
Internet Connection (DSL or Cable) 20MB or faster speed.
Quiet room to setup PC and work in.
Active Listening skills and strong problem analysis and problem-solving skills
Customer Service orientation
Team Mentality and Flexible schedule
Able to work a full-time 40 hour a week schedule
Education:
High School diploma or equivalent
Proficient in relevant computer applications (Microsoft, Chrome, Internet Explorer, etc).
Fluent English with strong communication skills
Good working knowledge of Customer Service principles and practices
Basic knowledge of call center telephones and technology
Good data entry and typing skills
About Us:
www.valorglobal.com/careers
Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.
Vacancy caducado!